We are here to help
Contact us
Email is the quickest way to reach us. We aim to reply within two working days, and usually sooner.
hello@neuro-symbolic.co.ukReporting a problem
To help us fix things quickly, please tell us:
- which device you are using and its iOS version
- what you were doing when the problem happened
- what you expected, and what happened instead
- a screenshot, if you can
Common questions
Which devices does it run on?
GCSE Maths AI is available for iPhone and iPad from the App Store.
Does it need an internet connection?
Yes. The tutoring itself runs on our servers, so the app needs a connection while your child is working. Progress records are kept safely on our servers too, so nothing is lost if a device is changed.
How does the subscription work?
Subscriptions are bought and managed through your Apple ID. The price and term are shown in the App Store before you subscribe. You can cancel at any time in Settings, then your name, then Subscriptions on your device, and you keep access until the end of the period you have paid for.
Is it a replacement for school or a tutor?
It is designed to give the kind of one-to-one attention that a class teacher cannot, and that most families cannot afford from a private tutor. It complements school lessons and does not replace them.
Can a parent or teacher see progress?
Yes. The app keeps a detailed record of what a pupil has secured, what they are working on and how they are progressing towards their target grade, and this can be shared with parents and teachers.
Is my child's information safe?
We collect only what is needed to teach and to keep track of progress, we never sell it, and we never show advertising. The full details are in our privacy policy.
Read the privacy policyCan a school use it?
Yes, and we would like to hear from you. Email us and we will talk through how it can work for your pupils.
Email us about school useHow do I delete an account and its data?
Email us from the address the account was created with and we will delete the account and all the data held for it. We confirm by email when it is done.